castle Platform Account Terms

When you open an account on castle, you agree to the terms that govern your use of our platform. We set out these terms to ensure that all account holders understand their rights and responsibilities, and to clarify how we operate our service. These terms apply to all users of castle, regardless of location within our service area.

Our terms cover account registration, deposit and withdrawal procedures, bonus conditions, dispute resolution, and the jurisdictional limits of our service. We encourage you to read them carefully before creating an account. If you have questions about any term, our support team can clarify during business hours.

We at castle reserve the right to update these terms from time to time. Material changes will be communicated to active account holders. Continued use of castle after an update constitutes acceptance of the revised terms.

Account registration and eligibility

To open an account on castle, you must be of legal age in your jurisdiction and not prohibited by local law from using our platform. We require accurate personal information during registration — your full name, date of birth, email address, and phone number. You are responsible for keeping this information current. If your details change, update them through your Account settings.

We conduct identity verification (KYC) before you can deposit or withdraw funds. You will be asked to provide a photo ID (passport, driver's license, or national ID) and proof of address (utility bill, bank statement, or lease agreement). Our verification team reviews these documents during business hours. Approval typically completes within a standard timeframe, though complex cases may take longer. We will notify you once verification is confirmed or if we need additional information.

You are responsible for maintaining the confidentiality of your login credentials. Do not share your password with anyone. If you suspect unauthorized access to your account, contact our support team immediately. We are not liable for unauthorized transactions if you have shared your credentials or failed to secure your account.

Account suspension and closure

We reserve the right to suspend or close your account if we detect suspicious activity, violation of these terms, or breach of applicable law. Suspension may be temporary (pending investigation) or permanent (if violations are confirmed). If your account is suspended, you will receive notification explaining the reason and any steps you can take to appeal.

You may request account closure at any time through your Account settings. We will process your request and return any remaining balance to your original deposit method within a standard processing window. Closed accounts cannot be reopened; you would need to register as a new user if you wish to return to castle.

Deposits, withdrawals, and account balance

We at castle accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual-account transfers (mobile banking, local payment, online payment, e-wallet). Each payment method has published minimum and maximum limits. Your deposit is credited to your account balance once payment is confirmed by your bank or payment provider. Processing times vary by method — e-wallets typically complete within moments, while bank transfers may take a few hours.

Your account balance is the sum of all deposits, winnings, and withdrawals. You can use your balance to play any game on castle (slots, live-dealer tables, sportsbook). Your balance is held in your account and does not earn interest. We do not charge fees for deposits or withdrawals, though your bank or payment provider may apply their own charges.

Withdrawals are processed to your original deposit method. If you deposited via mobile banking, withdrawals return to local payment; if via online payment virtual account, refunds go to e-wallet. We do not process withdrawals to third-party accounts. Your withdrawal request goes through our compliance review during business hours. Once approved, funds move to your payment method according to that provider's processing speed. We do not guarantee fixed withdrawal timeframes.

Bonus terms and conditions

From time to time, we may offer bonus credits or tournament entry bonuses to new or existing account holders. Any bonus offer comes with specific terms — eligibility requirements, usage restrictions, and expiration dates. These terms are displayed when you claim the bonus. You are responsible for understanding the conditions before accepting.

Bonuses typically cannot be withdrawn as cash; they must be used for play on castle. If a bonus expires before you use it, it is forfeited. We reserve the right to cancel or modify bonus offers at any time. Abuse of bonus terms (e.g., claiming multiple bonuses through duplicate accounts, or exploiting system errors) may result in account suspension and forfeiture of bonus credits.

Game rules and fair play

All games on castle operate according to published rules. Slot tournaments have transparent leaderboard mechanics and prize distributions. Live-dealer tables follow standard game rules (baccarat, blackjack, roulette, Dragon Tiger). Sportsbook odds are displayed in real time. We do not manipulate outcomes or hide information from players.

We use certified random-number generators for slot games and live-dealer card shuffles. Our systems are regularly audited to ensure fairness. If you believe a game outcome is incorrect or unfair, contact our support team with details. We will investigate and respond during business hours.

Dispute resolution and liability

If you have a dispute with castle regarding your account, a transaction, or a game outcome, contact our support team with details. We will investigate and respond during business hours. Most disputes are resolved through direct communication. If you remain unsatisfied, we will escalate your case to our management team for further review.

We are not liable for losses resulting from your own actions — such as sharing your password, making unauthorized transactions, or misunderstanding game rules. We are also not liable for service interruptions caused by factors outside our control (internet outages, payment provider failures, natural disasters). Our liability is limited to the amount of your account balance at the time of the dispute.

Jurisdiction and applicable law

Our services are available only where local law permits. We do not actively offer castle in jurisdictions where online gaming or sportsbook wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law before opening an account.

These terms are governed by the laws of the jurisdiction where castle operates. Any legal action arising from these terms or your use of castle must be brought in the courts of that jurisdiction. We encourage users to resolve disputes through our support process before pursuing legal action.

Data protection and privacy

We at castle protect your personal data according to our privacy policy. Your information is used only for account management, payment processing, compliance verification, and customer support. We do not share your data with third parties outside our payment and regulatory partners. Your data is stored securely using encrypted connections and regular security audits.

You have the right to access, correct, or request deletion of your personal data. Contact our support team to exercise these rights. We will respond during business hours and comply with applicable data protection laws.

Service availability and changes

We at castle operate our platform during published service hours. We may perform maintenance or updates that temporarily interrupt service. We will announce scheduled maintenance in advance when possible. We are not liable for losses resulting from service interruptions.

We reserve the right to modify, suspend, or discontinue any game, feature, or service on castle at any time. Material changes will be communicated to active account holders. Continued use of castle after a change constitutes acceptance of the modification.

Contact and support

Our support team is available in English during standard business hours. You can reach us through our help portal, email, or in-app chat. We respond to most inquiries within a few hours. For urgent matters, open a support ticket and mark it as urgent.

Whether you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, our support team can assist with account questions, payment issues, game rule clarifications, and technical problems. We maintain a comprehensive FAQ section covering common topics. Many questions can be answered immediately through our self-service resources.

By opening an account on castle, you acknowledge that you have read and understood these terms and agree to be bound by them. If you do not agree with any term, do not open an account. Our services are available only where local law permits; users are responsible for verifying compliance with their jurisdiction's regulations.