Open an account

From registration to first session

Account setup details

Opening a castle account is straightforward. This section walks through each step and explains what to expect at each stage.

Registration and email verification

When you submit the registration form, we create your account immediately and send a confirmation email to your registered address. Check your inbox and click the verification link. If you don't see the email, check your spam folder or request a resend through the login page. Email verification typically takes moments; if you experience delays, contact our support team.

Once verified, your account is active and you can proceed to identity verification before making your first deposit.

Identity verification (KYC) process

Before you can deposit or withdraw, we conduct identity verification. Log in to your account and navigate to the verification section. You will be asked to upload:

• A clear photo of your ID (KTP, passport, or driver's license) — front and back if applicable
• Proof of address dated within the last three months (utility bill, bank statement, or lease agreement)
• A selfie holding your ID (some verifications may require this)

Our verification team reviews your documents during business hours. Approval typically completes within a standard timeframe. You will receive notification once verification is confirmed or if we need additional information. Do not attempt to deposit before verification is complete — transactions may be delayed or reversed.

First deposit and account funding

Once verified, navigate to the deposit page and select your payment method. We support:

• E-wallets: DANA, e-wallet, mobile banking, local payment, online payment — process within moments
• Virtual accounts: e-wallet, mobile banking, local payment, online payment, e-wallet — typically clear within a few hours depending on your bank

Enter your desired deposit amount and follow the payment flow. Once your bank or e-wallet confirms the transaction, your balance updates in your castle account and you can begin playing immediately. We do not charge deposit fees, though your bank or payment provider may apply their own charges.

Choosing your first game

Once your account is funded, you have access to three main game categories. Slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) run on published daily and weekly schedules with transparent leaderboard rules. Live-dealer tables (Lightning Baccarat, blackjack, roulette, Dragon Tiger) operate continuously during broadcast hours with real dealers and live feeds. Sportsbook coverage includes football (Liga 1, Piala AFF, Champions League, Premier League), esports (Mobile Legends, Free Fire, PUBG Mobile), and other sports with pre-match and game information.

New players often start with slot tournaments because the rules are clear and the schedule is predictable. Live-dealer tables attract those interested in real-time interaction. Sportsbook players typically focus on specific leagues they follow. You can explore all three categories using your single account balance.

Support and account management

After your account is active, you can update your personal information, review your transaction history, and manage your payment methods through your Account settings. Our support team is available in English during business hours via our help portal, email, and in-app chat. Most questions receive a response within a few hours.

If you forget your password, use the login page's "Forgot password" link to reset it. If you suspect unauthorized access to your account, contact support immediately. We maintain account recovery procedures to help you regain control of your account if it has been compromised.

Withdrawals and account closure

Your winnings and remaining balance can be withdrawn to your original payment method at any time. Request a withdrawal through your Account settings, and our compliance team will review it during business hours. Once approved, funds move back to your payment method according to that provider's processing speed. We do not charge withdrawal fees, though your bank or payment provider may apply charges.

If you wish to close your account, navigate to Account settings and request closure. We will process your request and return any remaining balance within a standard timeframe. Closed accounts cannot be reopened; you would need to register as a new user if you wish to return to castle.