castle Casino & Sportsbook Service Notice

We at castle provide online gaming and sportsbook services available only where local law permits. This notice outlines the jurisdictional scope of our platform, the responsibilities of users, and key information about how we operate. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction before opening an account.

castle operates across supported regions and accepts players from Jakarta, Surabaya, Bandung, Medan, and Semarang where local regulations allow. Our platform integrates slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (Lightning Baccarat, blackjack, roulette, Dragon Tiger), and sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League). All services are subject to account verification, identity confirmation, and local legal requirements.

This page explains our service boundaries, user obligations, and how to contact us with legal inquiries. By accessing castle, you acknowledge that you have reviewed this notice and that you are eligible to use our platform under your local jurisdiction's law.

Service availability and jurisdictional scope

Our services are available only in jurisdictions where online gaming and sportsbook wagering are legal and permitted. We do not actively market or offer castle in any location where such activity is prohibited by law. Before opening an account, you must verify that your jurisdiction permits access to our platform and that your use complies with all applicable local regulations.

We operate in selected Indonesian regions and support players where local law allows. However, regulations vary by province and municipality. We recommend that each user consult local regulatory authorities or legal resources to confirm their eligibility. If you are uncertain whether our services are available in your area, contact your local government or legal advisor before proceeding.

Account eligibility and registration requirements

To open a castle account, you must meet the following criteria. You must be of legal age in your jurisdiction. You must be eligible to access online gaming and sportsbook services under your local laws. You must provide accurate personal information during registration, including your legal name, date of birth, email address, and contact details. You must complete identity verification (KYC — Know Your Customer) by uploading a government-issued ID document (KTP, passport, or driver's license) before depositing or placing stakes.

We conduct background verification to detect prohibited users and suspicious account activity. We do not knowingly provide access to individuals from restricted jurisdictions or those who have self-excluded from gaming services elsewhere. If you are unsure about your eligibility, do not proceed with registration. Contact our support team for clarification before opening an account.

Data protection and privacy on castle

We collect and process personal data (name, date of birth, ID number, contact information, payment details) to establish and maintain your account, process deposits and withdrawals, and comply with legal verification requirements. Your data is stored securely and encrypted in transit. We do not share your information with third parties outside our payment processors and regulatory compliance partners.

Our privacy policy details how we collect, store, and use your information. By using castle, you consent to data processing under the terms set out in our privacy notice. You have the right to request access to your personal data, correct inaccuracies, or request deletion where permitted by law. Contact our support team to exercise these rights.

Platform operations and account management

castle operates a unified account system covering slot tournaments, live-dealer tables, and sportsbook betting. All deposits are processed to a single account balance accessible across all game categories. We support payment methods including DANA, e-wallet, mobile banking, local payment, online payment (e-wallets) and e-wallet, mobile banking, local payment, online payment, e-wallet (virtual-account bank transfers). Deposits and withdrawals are subject to verification windows to detect fraud and ensure compliance with anti-money-laundering regulations.

We reserve the right to suspend, restrict, or close accounts that violate our terms of service, engage in suspicious activity, or access castle from restricted jurisdictions. Account suspension or closure may result in temporary or permanent loss of access to your balance. Any balance held in a closed account will be retained pending compliance review. We will inform you of suspension or closure and explain the reason where applicable.

Prohibited conduct and account restrictions

Users may not access castle from jurisdictions where online wagering is prohibited. Users may not share, transfer, or sell their account to another person. Users may not use false or misleading information during registration or verification. Users may not engage in collusion, manipulation, or fraud. Users may not attempt to circumvent our security, verification, or payment systems. Users may not access castle through VPN, proxy, or other tools designed to mask location or identity if doing so violates local law.

Violations of these terms may result in immediate account closure, forfeiture of account balance, and referral to legal authorities where appropriate. We monitor accounts continuously for suspicious patterns and will take action if we detect prohibited conduct.

Limitation of liability and service disclaimers

castle is provided on an "as-is" basis. We do not guarantee uninterrupted service, error-free gameplay, or accurate odds. We are not liable for losses incurred due to technical failures, internet disconnections, browser crashes, or other technical issues beyond our control. We do not guarantee specific outcomes from slot tournaments, live-dealer play, or sportsbook betting. All gaming outcomes are determined by game mechanics, live dealer performance, or match results respectively — not by castle.

We are not responsible for disputes between users, claims arising from user conduct, or legal consequences of users' participation in gaming activities. By using castle, you accept all risks associated with online gaming and agree to release us from liability except where local law prohibits such waivers.

Contact and legal inquiries

If you have legal questions, concerns about service availability in your jurisdiction, or disputes that require escalation, contact our legal team via our support portal. Provide a clear description of your issue, your account email, and any relevant documentation. Our team responds to legal inquiries during standard business hours and will investigate claims that relate to our terms of service or local law compliance.

For questions about your account, deposits, withdrawals, or game rules, contact our customer support team (available in English during business hours). For privacy-related inquiries, visit our privacy policy page or contact our data protection team through the support portal.

Acknowledgment and acceptance of this notice

By accessing or using castle, you acknowledge that you have read and understood this legal notice. You confirm that you are eligible to access our platform under your local jurisdiction's law. You accept full responsibility for verifying your eligibility and for any legal consequences arising from your use of castle in your jurisdiction.

We reserve the right to update this notice at any time. Changes take effect when posted on this page. Your continued use of castle following any update constitutes your acceptance of the revised notice. If you do not agree with this notice or any update to it, you must discontinue use of our platform immediately.

If you have any questions about this notice, our service scope, or your eligibility to use castle, contact our support team through our help portal. Our team is available to clarify jurisdictional questions and account requirements during standard business hours.