Member login
Access your castle account
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Unified account balance
Your single account balance covers slot tournaments, live-dealer tables, and sportsbook betting. Deposit once, access all categories.
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Complete transaction history
Review all your deposits, withdrawals, and gameplay activity. Your account maintains a full record for verification and dispute resolution.
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Tournament leaderboards and updates
Track your position in slot tournaments (Aviator, Sweet Bonanza, Mahjong Ways) and receive notifications about upcoming events and schedule changes.
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Secure account settings
Update your personal information, manage payment methods, and control your account security. Two-factor authentication is available for added protection.
Account access and recovery
If you cannot access your castle account, we provide several recovery options. This section explains what to do if you forget your password, suspect unauthorized access, or encounter login issues.
Password reset
Click the "Forgot password?" link on the login page. Enter your registered email address. We will send a password reset link to your inbox. Click the link and create a new password. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or request a new link.
Unauthorized access
If you suspect someone has accessed your account without permission, contact our support team immediately. Do not attempt to log in if you see unfamiliar activity. Our team will review your account, secure it, and help you regain control. We may temporarily freeze your account during investigation to prevent further unauthorized use.
Login technical issues
If you receive an error message when logging in, try clearing your browser cache and cookies, then attempt login again. If the issue persists, try a different browser or device. Ensure your internet connection is stable. If you continue to experience problems, contact our support team with details of the error message.
Support contact
Our support team is available in English during business hours via our help portal, email, and in-app chat. When contacting us about account access, provide your registered email address and username. We will verify your identity before assisting with account recovery or security issues.
Account security best practices
Use a strong, unique password that you do not share with anyone. Enable two-factor authentication if available. Log out after each session, especially on shared devices. Do not click suspicious links in emails claiming to be from castle. If you receive an unexpected email asking for your password or personal information, report it to our support team immediately.
After you log in
Once you are logged into your castle account, you have access to your account dashboard, which displays your current balance, recent transactions, and available games. Your dashboard also shows upcoming slot tournaments, live-dealer table schedules, and sportsbook fixtures.
Navigating your account
Your account menu provides access to several key sections. The Wallet section shows your balance and allows you to deposit or request a withdrawal. The History section displays all your transactions, gameplay records, and tournament leaderboard positions. The Settings section lets you update your personal information, manage payment methods, and adjust security options. The Support section provides links to our help portal and contact channels.
Deposits and withdrawals
To deposit funds, navigate to your Wallet and select "Deposit". Choose your payment method (DANA, e-wallet, mobile banking, local payment, online payment for e-wallets; e-wallet, mobile banking, local payment, online payment, e-wallet for bank transfers). Enter your desired amount and follow the payment flow. Most e-wallet deposits clear within moments. Bank transfers typically clear within a few hours depending on your bank's processing speed.
To withdraw your balance, navigate to your Wallet and select "Withdraw". Choose your withdrawal method (typically your original deposit method). Enter the amount you wish to withdraw. Our compliance team reviews withdrawal requests during business hours. Once approved, funds move back to your payment method according to that provider's processing speed. We do not charge withdrawal fees, though your bank or payment provider may apply charges.
Game categories and gameplay
Your account provides access to three main game categories. Slot tournaments run on published daily and weekly schedules. You select a tournament, place your stake, and compete on the leaderboard. Live-dealer tables operate continuously during broadcast hours with real dealers and live feeds. You can join a table, place bets, and interact with the dealer and other players. Sportsbook betting covers football (Liga 1, Piala AFF, Champions League, Premier League), esports (Mobile Legends, Free Fire, PUBG Mobile), and other sports with pre-match and game information.
All gameplay activity is recorded in your account history. You can review past sessions, check your results, and track your overall activity. Tournament leaderboards update in real time, and you can see your current position and prize tier.
Account verification and KYC
If you have not yet completed identity verification (KYC), you will see a notification in your account dashboard. Navigate to the Verification section and upload your ID (KTP, passport, or driver's license) and proof of address. Our verification team reviews documents during business hours. Once approved, you will receive confirmation and can proceed with deposits and withdrawals without restriction.
Contacting support
If you have questions about your account, gameplay, deposits, or withdrawals, our support team is available in English during business hours. Access our help portal directly from your account dashboard, or use the in-app chat feature. Most inquiries receive a response within a few hours. For urgent issues, contact us via email or phone if available in your region.